Content Maxer

How can we help?

Answers to the most common questions about Content Maxer. Still stuck? Email us and we’ll get back to you.

Email support

missar@company55.de

Please include your iPhone model, iOS version and app version.

Manage subscription

Open App Store subscriptions →

Change plan or cancel. Billing is handled by Apple.

Restore or refund

Restore purchases →

Refunds: reportaproblem.apple.com

How do I restore my purchase?

Make sure you are signed in with the same Apple ID you used to subscribe. Then open Content Maxer and tap Restore Purchases at the bottom of the subscription screen, or go to Settings (the gear icon) › Purchases › Restore Purchases. Your subscription is linked to your Apple ID, not to an account with us.

How do I cancel my subscription?

On your iPhone, open Settings › [your name] › Subscriptions, choose Content Maxer and tap Cancel Subscription. In the app, Settings › Purchases › Manage subscription takes you to the same screen, or go directly to your App Store subscriptions. Cancel at least 24 hours before the end of the current period (or of the free trial) to avoid being charged again. Deleting the app does not cancel the subscription.

Can I get a refund?

Payments are handled by Apple, so refunds are too. Request one at reportaproblem.apple.com.

How does the free trial work?

The yearly plan starts with a 7-day free trial for eligible new subscribers. If you don’t cancel at least 24 hours before it ends, it turns into a yearly subscription at $49.99 per year. The monthly plan ($9.99 per month) has no trial.

Where do my exported videos go?

When you save or share an edit, it is saved to your Photos library, where you’ll find it under Recents. Your edits also stay in the app under Edits, and converted or filmed videos under Tapes, both at the top of the Create tab.

Why does it say it’s downloading from iCloud?

If “Optimise iPhone Storage” is turned on, the full-quality original of a video may only be stored in iCloud Photos. When you pick it, iOS first downloads it to your iPhone, and Content Maxer shows the progress. Stay connected to the internet (Wi-Fi is fastest) and keep the app open until it finishes. Long videos can take a moment. The download happens between your iPhone and your iCloud account; nothing is sent to us.

How does Import from a friend work?
  1. Your friend opens a Source in Content Maxer and taps Export source.
  2. They send you the video (AirDrop, Messages, WhatsApp…).
  3. You save it to Photos or Files, open Import from a friend in Content Maxer and pick it.
  4. Choose a new Source or add to an existing one. Seconds you already have are skipped.
How do I post to Instagram or TikTok?

Instagram: tap the Instagram button under your edit. Content Maxer saves the video to Photos first and opens Instagram with it; if Instagram opens without your video, pick it from your library there (it’s the newest item).

TikTok and any other app: tap Share and choose the app in the share sheet, or open the app and pick the edit from Photos. Make sure the apps are up to date.

Can I use any song?

Content Maxer doesn’t provide or download music. You add an audio file you have, or extract the sound from one of your own videos. Before you post an edit, make sure you have the rights to the music in it, and check the music rules of the platform you post to.

The app can’t see my videos or camera

Open Settings › Content Maxer and check Photos (Full Access, or Limited Access with the videos you want selected), Camera and Microphone (for Film mode).

Are my videos uploaded anywhere?

No. Everything is processed on your iPhone, there is no account and your media is never uploaded to us. Read the Privacy Policy.

Legal: Privacy Policy · Terms of Use · Apple Standard EULA · Impressum